UPDATED: Watchdog calls in sector for talks to end South Western rail disruption

 

The national transport watchdog has called top managers from South Western Railway (SWR) and Network Rail to a meeting with its board to discuss the ‘declining performance’ on the franchise, following a similar move from ministers.

Update: Transport Focus said after the meeting that SWR and Network Rail had vowed to take steps to improve peformance on the franchise.

Transport Focus said its board is keen to hear observations from the infrastructure operator and the train company - which took over the franchise during the £800m Waterloo upgrade last August - about the disruption caused by the upgrade and what lessons can be learnt for the future.

”Local
SWR took over the franchise during the Waterloo upgrade

It said the meeting will also hear how SWR and Network Rail ‘plan to turn around the downward trend in performance over the last 15 months and improve the situation for passengers’.

Attending the meeting will be SWR managing director Andy Mellors and Network Rail’s route managing director, Becky Lumlock.

Transport Focus chief executive Anthony Smith said: ‘Passengers want a more reliable service and better information when things go wrong. While welcome investment is being made in South Western Railway, passengers need to be able to rely on the trains today.

‘South Western and Network Rail must continue to work together to produce a more robust timetable. Passengers want to know there is a plan to turn around the recent poor performance.’

The Department for Transport (DfT) said transport secretary Chris Grayling had called a joint-performance summit with Network Rail and SWR ‘to tackle recent issues on this route’. They discussed ‘how all industry parties could work to bring operational performance to levels that passengers rightly expect and deserve’.

Rail minister Paul Maynard will also meet passenger representatives this week to ‘discuss performance issues’.

A DfT spokesperson said: ‘The new franchise has promised £1.2bn of investment in stations, new rolling stock and room for more passengers over the next seven years.

‘We are working closely with South Western Railway to ensure it puts in place measures to improve the services it provides.’

A spokesperson for SWR said: ‘We are looking forward to meeting with Transport Focus, alongside our industry partners Network Rail, to discuss the August 2017 Waterloo upgrade works and what lessons can be learned for similar large-scale programmes in future.

‘We will also be discussing our performance and what we are jointly with Network Rail doing to resolve issues that have caused disruption to services in recent months.’

The Transport Focus meeting will take place at St Bride’s Institute, London on Tuesday (9 January) at 10.30 – 11.30am, and will be open for members of the public to observe.

 

Also see

Register now for full access


Register just once to get unrestricted, real-time coverage of the issues and challenges facing UK transport and highways engineers.

Full website content includes the latest news, exclusive commentary from leading industry figures and detailed topical analysis of the highways, transportation, environment and place-shaping sectors. Use the link below to register your details for full, free access.

Already a registered? Login

 
comments powered by Disqus
 
 
highways jobs

Transport Development Control Team Leader

Oxfordshire County Council
£48,551 - £55,374
We need visionary Team Leaders to help our people meet their targets. Oxford, Oxfordshire
Recuriter: Oxfordshire County Council

Programme Manager Central

Oxfordshire County Council
£37,107 - £43,757
We’re on a mission to enhance Oxfordshire – and with you by our side, that vision just became a reality. Oxford, Oxfordshire
Recuriter: Oxfordshire County Council

Infrastructure Locality Lead

Oxfordshire County Council
£48,551 - £55,374
We need visionary Team Leaders to help our people meet their targets. Oxford, Oxfordshire
Recuriter: Oxfordshire County Council

Growth & Place Special Projects Officers

Oxfordshire County Council
£48,551 - £55,374
Join us in a large-scale role that will span several years, and play a vital part in supporting major infrastructure schemes. Oxford, Oxfordshire
Recuriter: Oxfordshire County Council

Site Inspectors

Oxfordshire County Council
£29,909- £36,153
You will provide specialist technical support to some of the most imaginative transport and town planning challenges imaginable. Oxford, Oxfordshire
Recuriter: Oxfordshire County Council

Planning Obligations Team Member

Oxfordshire County Council
£21,074 - £29,055
You will witness first-hand the exciting developments currently taking place in Oxfordshire Oxford, Oxfordshire
Recuriter: Oxfordshire County Council

Planning Obligations Manager

Oxfordshire County Council
£37,107 - £47,575
Committed to supporting growth across the county, you will ensure financial contributions are being actively and efficiently managed. Oxford, Oxfordshire
Recuriter: Oxfordshire County Council

Assistant Planners (Transport & General)

Oxfordshire County Council
£21,074 - £29,055
You will witness first-hand the exciting developments currently taking place in Oxfordshire. Oxford, Oxfordshire
Recuriter: Oxfordshire County Council

Planners (Transport & General)

Oxfordshire County Council
£29,909 - £36,153
You will provide specialist technical support to some of the most imaginative transport and town planning challenges imaginable. Oxford
Recuriter: Oxfordshire County Council

High Speed 2 (HS2) Community Liaison Advisor

East Midlands Shared Services
£31,464
Leicestershire County Council is looking for someone to support our proactive approach to HS2 Phase 2b for Leicestershire Leicestershire
Recuriter: East Midlands Shared Services

High Speed 2 (HS2) Project Manager

East Midlands Shared Services
£39,903
Leicestershire County Council is looking for someone to manage a proactive approach to HS2 Phase 2b for Leicestershire. Leicestershire
Recuriter: East Midlands Shared Services

High Speed 2 (HS2) Programme Lead

East Midlands Shared Services
£59,652
Leicestershire County Council is looking for someone to lead a proactive approach to HS2 Phase 2b for Leicestershire. Leicestershire
Recuriter: East Midlands Shared Services

Lincolnshire Waste Partnership Programme Delivery Manager

Lincolnshire County Council
£38,052 - £42,806
The Lincolnshire Waste Partnership (LWP) is seeking a committed and enthusiastic Programme Delivery Manager Lincolnshire
Recuriter: Lincolnshire County Council

Head of Customs

St Helena
£55k pa, taxable in St Helena; a tax free International Supplement will also apply
Could you lead the HMCE team to efficiently implement the Customs & Excise Ordinance in border protection Saint Helena (SH)
Recuriter: St Helena

Highways Maintenance Manager

Plymouth City Council
£37,107 to £41,846
We are looking for a dynamic Highways Manager to lead and co-ordinate all our maintenance activities Plymouth, Devon
Recuriter: Plymouth City Council

Neighbourhood Services Operations Manager

East Lindsey District Council
£30,756 - £35,229 per annum (Grade 7)
This is an exciting opportunity to oversee the delivery of the cleansing and grounds maintenance function in one of the largest Districts of the UK Manby, Louth
Recuriter: East Lindsey District Council

Assistant Highways Officer (North & South Kesteven)

Lincolnshire County Council
£19,819 - £22,401
Lincolnshire County Council is looking to recruit an Assistant Highways Officer to support the Local Highways Management Team Lincolnshire
Recuriter: Lincolnshire County Council

Chief Executive

Sutton London Borough Council
Competitive Salary
We believe that such important agendas require exemplary leadership. Sutton, London (Greater)
Recuriter: Sutton London Borough Council

Project Engineers

North Yorkshire County Council
£24,313 to £34,788, dependent upon experience.
We are looking for Project Engineers to join our Highways and Transportation service based across North Yorkshire. North Yorkshire
Recuriter: North Yorkshire County Council

Improvement/Maintenance Managers

North Yorkshire County Council
Up to £49,003, including winter working allowances
Are you an experienced professional looking for a management opportunity? North Yorkshire
Recuriter: North Yorkshire County Council