SWR 'must manage disruption better to win over passengers'

 

Bosses at South Western Railway (SWR) and Network Rail have vowed to rectify declining performance on the new franchise, after being given a rap on the knuckles by watchdog Transport Focus.

The national transport watchdog said improving the way disruption is managed will be a key issue in the coming year and urged passengers to claim compensation to 'send a message' to the rail industry.

The board at watchdog Transport Focus called a special meeting  with SWR and the national infrastructure operator, after months of declining punctuality and major disruption across the South Western Railway network. At the meeting they  set out how they plan to improve performance.

”Local
SWR runs services to and from London Waterloo

Following calls for clearer and more automated compensation, SWR said it would be introducing online accounts imminently and hopes to introduce automated payments in early 2019.

Transport Focus said how delays are dealt with is a key driver of trust and that six of the top 10 passenger priorities for improvement on SWR are performance based – ‘clearly emphasising the importance of delivering a good, reliable core service’.

It added: ‘Improving disruption management for passengers is going to be a key issue in 2018’.

Chief executive Anthony Smith said: ‘Passengers want a more reliable service and better information when things go wrong. While welcome investment is being made in South Western Railway, passengers need to be able to rely on the trains today.

'Passengers will be pleased to hear South Western and Network Rail are tackling this poor performance. It’s vital that they continue to work together to produce a more robust timetable.

‘We urge every passenger affected to claim compensation. Send a clear message to the industry and make sure your voice is heard. And we will keep pressing industry to make this process easier and more automated.’

A spokesman speaking on behalf of SWR and Network Rail said: 'Together we are working to deliver a better service for passengers, and it was good to have the opportunity to share our plans with Transport Focus.

'The meeting also allowed us to update them on plans to improve the service into Waterloo station through an £800m upgrade that will be complete by the end of this year, delivering a 30% boost in peak-time capacity.' 'We were also pleased to discuss enhanced delay repay to make it easier for passengers, including automating the process for smartcard users in 2019.'

 

Also see

Register now for full access


Register just once to get unrestricted, real-time coverage of the issues and challenges facing UK transport and highways engineers.

Full website content includes the latest news, exclusive commentary from leading industry figures and detailed topical analysis of the highways, transportation, environment and place-shaping sectors. Use the link below to register your details for full, free access.

Already a registered? Login

 
comments powered by Disqus
 
 
highways jobs

Transport Development Engineer

Bristol City Council
£22,021 - £23,836
An exciting opportunity has arisen in the Strategic Transport team for a junior engineer to join our Transport Development Management (TDM) team. Bristol (City Centre), City of Bristol
Recuriter: Bristol City Council

Transport Development Management Co-ordinator

Bristol City Council
£38,813 - £41,675
An exciting opportunity has arisen within Transport Development Management (TDM) City of Bristol
Recuriter: Bristol City Council

Contracts Manager - Core Service

Liverpool City Council
£37,849 - £42,683 per year
The successful candidate will manage and maintain Highways partnerships and contractual arrangements to ensure effective, quality and value for... Liverpool, Merseyside
Recuriter: Liverpool City Council

Transport Inspectors – Land & Maritime Security

Department for Transport
£33,990 - £36,880
Looking for Transport Security Inspectors to join our team to focus on direct monitoring and assessing of industry compliance against... London (Greater)
Recuriter: Department for Transport

Lead Engineer [Development]

Knowsley Metropolitan Borough Council
£40,760 - £41,675 per annum
Looking for an exciting new opportunity? Join us in Knowsley’s Major Development Team! Knowsley (Metropolitan borough), Merseyside
Recuriter: Knowsley Metropolitan Borough Council

Principal Engineer [Development]

Knowsley Metropolitan Borough Council
£34,788 - £35,934 per annum
Looking for an exciting new opportunity? Join us in Knowsley’s Major Development Team! Knowsley (Metropolitan borough), Merseyside
Recuriter: Knowsley Metropolitan Borough Council

Project Officer - Air Quality

Camden London Borough Council
£33,122 - £38,423
The successful candidate will ideally have a relevant degree or professional qualification. Camden, London (Greater)
Recuriter: Camden London Borough Council

Arborist

Royal Borough of Greenwich
£24.462 - £25.809
Seeking an experienced Climbing Arborist who has NPTC / LANTRA qualifications in chainsaw use and climbing operation units for an... Greenwich, London (Greater)
Recuriter: Royal Borough of Greenwich

Environmental Enforcement Patrol Officer

Brent Council
£31,548 - £33,291 p.a. inc.
Looking for a person who has experience in undertaking enforcement work, carrying out awareness raising/promotional work.  Wembley, London (Greater)
Recuriter: Brent Council

Traffic Management Operative/Foreman

Balfour Beatty
Competitive
Are you a Traffic Management Operative/Foreman with Highspeed (12AB) Qualifications, looking for a new and exciting opportunity? If so read on..... Leatherhead, Surrey
Recuriter: Balfour Beatty

Principal Economic Growth Officer

Essex County Council
Up to £45,000 per annum
It is an exciting time to be joining the Economic Growth team at Essex County Council. Essex
Recuriter: Essex County Council

Economic Infrastructure Manager

Essex County Council
Up to £57,000 per annum
It is an exciting time to be joining the Economic Growth team at Essex County Council Essex
Recuriter: Essex County Council

Head of Service - Highways

Sheffield City Council
£69,091 - £74,137
Looking for someone dynamic, with vision, energy, and an outward focus who can build strong relationships with all key partners, stakeholders with... Sheffield, South Yorkshire
Recuriter: Sheffield City Council

Senior Transport Officer

Kirklees Metropolitan Council
£33,799 - £35,934
You will be responsible for assisting the Team Manager with the day to day operational management and delivery of the transport service.  Kirklees, West Yorkshire
Recuriter: Kirklees Metropolitan Council

PCN Appeals Officer

Brent Council
£26,745 - £30,711 p.a. inc.
Looking for an experienced parking professional to join the Notice Processing Team. Wembley, London (Greater)
Recuriter: Brent Council

Environmental Protection Officer

London Borough of Sutton & The Royal Borough of Kingston Upon Thames
£25,809 to £33,291 (Grade F-G) / £33,291 to £42,684 (Grade H-I)
As an Environmental Protection Officer, you will be part of a small multidisciplinary team delivering a range of statutory environmental functions... Kingston Upon Thames (City/Town), London (Greater)
Recuriter: London Borough of Sutton & The Royal Borough of Kingston Upon Thames

Environmental Protection Team Manager

Royal Borough of Greenwich
£44.607 - £47.511
We would like to hear from exceptional candidates with broad pollution control experience and a can-do attitude who... Greenwich, London (Greater)
Recuriter: Royal Borough of Greenwich

Highways Gang Leader

Sandwell Metropolitan Borough Council
£24,313 - £28,785 per annum
An exciting opportunity for a Highways Gang Leader has arose based at Taylors Lane, Oldbury. Sandwell, West Midlands
Recuriter: Sandwell Metropolitan Borough Council

Road Agreements Team Leader OCC5803

Oxfordshire County Council
£49,522 - £56,481 per annum
Take the next step in your career - click here to find out more information. Oxford, Oxfordshire
Recuriter: Oxfordshire County Council

Highways and Street Lighting Manager

London Borough of Bromley
Circa £43,000 per annum
Seeking an experienced professional with experience in highway, street lighting and traffic engineering. Bromley (City/Town), London (Greater)
Recuriter: London Borough of Bromley