UK first as Northern extends 'special' compensation


Northern rail, whose passengers suffered some of the worst disruption during the May timetable debacle, has extended its additional compensation scheme to passengers without season tickets.

In July the operator introduced a special scheme for season ticket holders to provide additional compensation, over and above Delay Repay.


This scheme has now been extended to include non season ticket holders who have travelled three days per week or more.

Passengers who believe they have been affected by severely delayed or cancelled trains between 1 April and 30 June 2018 can find out more about the compensation scheme from the firm’s website. 

Transport for the North said the scheme had been developed based on input provided by its board.

Anthony Smith, chief executive of passenger watchdog Transport Focus, said: ‘Transport Focus has long made the case that regular passengers – such as part-time workers – affected by timetable disruption deserve compensation. Widening compensation to non-season ticket holders who travel regularly is a welcome step in rebuilding passengers’ trust.

‘It’s now important that train companies actively encourage passengers to claim and make it both quick and easy to do so.’

The scheme will open on 9 October and the deadline for all claims to be made is 4 December 2018.


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