Tram passenger satisfaction rises as Leeds considers tram-train


Passenger satisfaction with tram services has risen to 92%, according to a new poll.

Transport Focus’s latest Tram Passenger Survey covered over 5,000 passengers in Blackpool, Greater Manchester, the West Midlands, Nottingham, Sheffield and Edinburgh.

Across all six networks, overall satisfaction increased from 90% to 92% since 2014.

Manchester's Metrolink trams

David Sidebottom, Transport Focus passenger director, said: ‘It’s great to see tram passenger satisfaction riding high once again. This is despite lots of engineering work to expand, improve and renew existing tram systems.

‘It is vital that operators and authorities now use these results to improve the passenger experience even further.’

The number of passengers saying they were ‘very satisfied’ with their journey increased from 53% in 2014 to 57% in 2015.

Passengers’ rating of value for money of their journey across the networks rose from 61% in 2014 to 69%.

Leeds tram-train mooted

Meanwhile, campaign group TramForward has backed a call from MPs to take forward a tram-train network in the Leeds City Region and West Yorkshire following ministers’ rejection of the controversial Leeds trolleybus scheme.

The call from the All Party Parliamentary Light Rail Group (APPLRG) resurrected proposals put forward by Metro (the West Yorkshire Passenger Transport Authority) in 2009.

Greg Mulholland, MP for Leeds North West and chairman of the APPLRG, said: ‘Leeds and the Leeds City Region have been let down on light rail for too long and we now need to get cracking with plans for developing a modern, integrated transport network over the coming years to catch up with other cities and tackle congestion by getting people out of cars and onto modern light rail vehicles.’

A tram-train can run on city centres streets as well as local rail networks.

Tramforward, the campaign arm of the Light Rail Transit Association, said: ‘Tram-trains and light rail generally have a proven track record of getting people out of their cars and on to public transport – which is exactly what the Leeds City Region desperately needs.’

Last week, transport secretary Patrick McLouglin rejected Leeds City Council’s longstanding attempts to build a £250m trolleybus scheme.

But the council was allowed to keep £173.5m of central government funding and vowed to bring forward other public transport improvements.

Writing in the Yorkshire Evening Post today, council leader Judith Blake admitted that the council had made mistakes over the trolleybus scheme.

But she said the city now needs to ‘focus on the future’ with ‘a clear, ambitious and realistic 30-year vision and plan for transport in Leeds’.

Ms Blake said the plan should identify schemes that can be delivered soon, such as park and ride sites, high quality fast bus routes, new rail stations, better public spaces, cycle and walking routes, as well as ‘transformational long-term projects, potentially tram-train’.

Register now for full access

Register just once to get unrestricted, real-time coverage of the issues and challenges facing UK transport and highways engineers.

Full website content includes the latest news, exclusive commentary from leading industry figures and detailed topical analysis of the highways, transportation, environment and place-shaping sectors. Use the link below to register your details for full, free access.

Already a registered? Login

comments powered by Disqus
highways jobs

Senior Team Leader

Redbridge London Borough Council
£35,992 to £38,994 per annum inclusive
Looking for individuals with initiative, evidence of experience in managing a street cleansing service and motivating... Redbridge, London (Greater)
Recuriter: Redbridge London Borough Council

Information Management Officer x 2 Jobs

Kirklees Metropolitan Council
£24,799 - £26,317
Looking for better and smarter ways to operate and you will play a key role working across a broad range of service... Kirklees, West Yorkshire
Recuriter: Kirklees Metropolitan Council

Graduate Engineer

Sandwell Metropolitan Borough Council
£24,313 - £28,785 per annum
This is an exciting new opportunity in the Highway Services team to play a pivotal role in creating a safe and... Sandwell, West Midlands
Recuriter: Sandwell Metropolitan Borough Council

Chief Fire Officer

West Sussex County Council
Competitive Salary plus Financial Support for Recruitment and Retention
We are looking for an exceptional individual who can lead our Fire & Rescue Service Chichester, West Sussex
Recuriter: West Sussex County Council

School Crossing Patrol

Brent Council
£21,591 - £22,377 p.a. inc. pro rata.
Looking for someone that is friendly, has great communication skills and enjoys working with children. Wembley, London (Greater)
Recuriter: Brent Council

Engineer (Highway Design)

Darlington Borough Council
£31,371 - £33,799
Looking to employ an experienced person within the Highway Design team to meet the challenge of enabling development... Darlington, Durham
Recuriter: Darlington Borough Council

Project Manager – Major Maintenance and Infrastructure Projects 

Liverpool City Council
£42,683 - £47,491 
The successful candidate will ensure that effective procurement and delivery of highways maintenance and improvement. Liverpool, Merseyside
Recuriter: Liverpool City Council

Green Space Development Manager

Camden London Borough Council
£45,504 - £52,786
The successful candidate will join a dynamic, multi-disciplinary team and contribute to our commitment to deliver for... Camden, London (Greater)
Recuriter: Camden London Borough Council

Green Space Project Officer

Camden London Borough Council
£40,829 - £47,360
The successful candidate will join a dynamic, multi-disciplinary team and contribute to our commitment to deliver for the people of Camden, London (Greater)
Recuriter: Camden London Borough Council

Senior Principal Planning Officer - Fixed Term

Royal Borough of Greenwich
£39.774 - £42.684
Looking for key members of the team that will be instrumental in transforming the Borough and opportunities available for residents.  Greenwich, London (Greater)
Recuriter: Royal Borough of Greenwich

Career Grade Planner

Royal Borough of Greenwich
£27228 - £36711
In this role you will deal primarily with small-scale planning applications covering a wide range of planning issues. Greenwich, London (Greater)
Recuriter: Royal Borough of Greenwich

Career Grade Planning Officer

Royal Borough of Greenwich
£27.228 - £36.711
We offer a great opportunity to develop your career with a positive approach to development and a desire to put... Greenwich, London (Greater)
Recuriter: Royal Borough of Greenwich

Director of Place and Communities

Ashfield District Council
As the Director for Place and Communities you will provide strategic and operational leadership across a range of key services including Waste... Nottinghamshire
Recuriter: Ashfield District Council

Highways Operative - 3 Jobs

Kirklees Metropolitan Council
£18,426 - £21,166 (plus 20% enhancement if working in the night team)
You will be responsible for providing effective maintenance and development of the Kirklees road network carrying out a range of highway works. Kirklees, West Yorkshire
Recuriter: Kirklees Metropolitan Council

Rights of Way Officer

Cambridgeshire County Council
£26,470 - £28,221
The purpose of the role is to implement and advise on the maintenance, protection, improvement and promotion of access... Cambridgeshire
Recuriter: Cambridgeshire County Council

Road Safety and Sustainable Transport Assistant

Telford & Wrekin Council
£11.41 - £12.35 per hour
Are you passionate about Road Safety, and want to help educate road users and develop their skills? Wrekin, Telford
Recuriter: Telford & Wrekin Council


Cambridgeshire County Council
£32,825 - £35,401
As an Engineer, you will be required to lead the delivery of a wide range of highway improvements and maintenance projects to... Cambridgeshire
Recuriter: Cambridgeshire County Council

Inspector / Senior Inspector

City of Bradford MDC
£21,166 - £31,371 pa
This is an opportunity to join the Highway Maintenance team who have responsibility for maintenance of around 2,000km of adopted road network. Bradford, West Yorkshire
Recuriter: City of Bradford MDC

Head of Highways Infrastructure

Leeds City Council
£72,397 - £79,637
Seeking an exceptional candidate for the position of Head of Highways Infrastructure to lead on the authority’s duty to... Leeds, West Yorkshire
Recuriter: Leeds City Council

Definitive Map Manager

Cambridgeshire County Council
£32,825 - £35,401
This role is based within the Highways Service at Cambridgeshire County Council and provides an unusual and... Cambridgeshire
Recuriter: Cambridgeshire County Council