Network Rail slapped with £2m fine after London Bridge chaos

 

Network Rail has been slapped with a £2m fine after the industry watchdog found its performance on Southern, Govia Thameslink (GTR) and Scotland services in 2014-15 had breached its licence.

The Office of Road and Rail (ORR) particularly singled out Network Rail's disastrous engineering upgrades at London Bridge station, which saw passengers forced to jump the barriers at one point to avoid a crush as delays and service chaos led to overcrowding.

However following a separate safety investigation, ORR said that while passenger information and pedestrian flow management 'could have been better' the safety of passengers 'was not compromised'.

The public sector operator will pay the fine from within its existing budget, resulting in a reallocation of existing resources.

Together the three services were deemed 'below expectations' due to missed punctuality targets, with the ORR identifying 'serious weaknesses' on timetabling, a lack of liaison with operators and a failure to plan ahead for passengers.

Southern and GTR combined represented a third of punctuality delays and nearly half of cancelled and significantly delayed services in England and Wales.

Southern ended 2014-15 with punctuality levels at 83.1%, missing its target of 87.8% and a Cancelled and Significant Lateness (CaSL) level of 4.8%, missing the target of 2.9%.

GTR ended 2014-15 with punctuality levels of 85.2%, (the target was 88%) and a CaSL of 4.3% (target 3%).

ORR's analysis of the two services revealed:

- Serious weaknesses in the data for new timetables, including flaws that contributed to incorrect modelling assumptions

- Over optimistic estimates on the impact of the new timetable on performance

- Network Rail significantly underestimated the impact of the Thameslink programme, which resulted in very severe disruptions and frustrations for passengers at London Bridge

In Scotland, ORR identified 'numerous errors in the December 2014 timetable' which were caused by a lack of quality assurance and detailed planning among other factors. Punctuality levels in Scotland were 90.5% against the 92% target. 

ORR chief executive Richard Price said: 'Our investigation has identified important issues that Network Rail, working with operators, needs to address to improve performance for passengers on these routes. Our analysis shows that the company needs to develop a much better understanding of the impact of timetabling on the reliability of services and on rail users.

'These serious issues have caused severe disruption and frustration for passengers, most notably affecting services at and around London Bridge. ORR is therefore imposing a £2m fine on Network Rail – a decision we did not take lightly. The scale of the delays suffered by passengers was central to our decision to fine. The penalty sends a clear message to the Network Rail Board; Network Rail must urgently rectify these errors and deliver the reliability of services that passengers have paid for.'

In Scotland performance had improved recently but further timetable changes are on the horizon to facilitate the redevelopment of Queens Street station in Glasgow. ORR said it will closely monitor the steps the company takes to ensure timetable changes are right this time.

Phil Hufton, managing director of network operations at Network Rail, said: 'At the start of this year we had a number of problems that caused passengers disruption and frustration and we apologise for this.  Since then we have proactively invested over £11m to improve performance for Southern and Thameslink passengers.

'This investment, which has seen the introduction of a revised timetable, improved equipment, the deployment of rapid-response maintenance teams at London Bridge as well as new information screens and better passenger information, is paying dividends and passenger service reliability has now improved by almost 12% since January.

'While the nuts and bolts of our infrastructure are the most reliable they’ve even been, severe congestion caused by record numbers of trains and passengers makes delivering a consistently reliable service a daily challenge for ourselves and the train operators. At London Bridge we are undertaking the biggest and most complex station and track redevelopment ever attempted on Britain’s railways – while simultaneously continuing to keep services running.'

 
comments powered by Disqus
 
 
highways jobs

Highways Estimator

Ringway
Competitive Salary
As the Highways Estimator you will join a busy environment and become an integral part of the team. Hounslow (London Borough), London (Greater)
Recuriter: Ringway

County Highways Manager

Lincolnshire County Council
£55,503 - £60,578
Seeking a highly motivated leader and an excellent communicator, who has a proven ability to build relationships and trust, leading by example. Lincolnshire
Recuriter: Lincolnshire County Council

Local Highways Manager (East) - Lincolnshire County Council

Lincolnshire County Council
G12 £43,662 - £50,430
Seeking someone who combines excellent technical knowledge with a dedication to the customer. Lincolnshire
Recuriter: Lincolnshire County Council

Assistant Director (Planning, Regeneration & Transport)

Rotherham Metropolitan Borough Council
£87,791 per annum  
This is an exciting time to join Rotherham and make a real difference. We are looking for an outstanding Assistant Director who will bring... Rotherham, South Yorkshire
Recuriter: Rotherham Metropolitan Borough Council

Corporate Director

Islington London Borough Council
Up to £135k
You will share our values and be passionate about helping us shape the Islington of the future. Islington, London (Greater)
Recuriter: Islington London Borough Council

Assistant Engineer

Cambridgeshire County Council
£21,074 - £30,756
Looking for strong team players interested in working with a variety of professional and community partners across Cambridgeshire. Cambridgeshire
Recuriter: Cambridgeshire County Council

Junior Energy Manager Apprentice

Brent Council
£15,000 p.a. inc.
The right person for this job will be pro-active and innovative in finding a way forward. Wembley, London (Greater)
Recuriter: Brent Council

Career Grade Drainage Engineer

Swindon Borough Council
£19,092 to £40,680 p.a
Working in the asset management team, you’ll support the work of the Lead Local Flood Authority (LLFA) and Highways Authority. Swindon, Wiltshire
Recuriter: Swindon Borough Council

Highway Construction Project Manager

Brent Council
£50,442 - £53,526 p.a. inc.
We are looking for an accomplished highway construction project manager to support the delivery of two high priority highway schemes. Brent, London (Greater)
Recuriter: Brent Council

Traffic Signals & UTMC Manager

Bristol City Council
£42,683 - £45,591
Looking for someone with proven management experience, enthusiasm, creativity, vision and good communication skills. City of Bristol
Recuriter: Bristol City Council

Principal Highways Project Engineer

Knowsley Metropolitan Borough Council
£34,106 - £35,229 per annum
The post holder will be responsible for project managing the delivery of two highway projects on the Key Route Network. Knowsley (Metropolitan borough), Merseyside
Recuriter: Knowsley Metropolitan Borough Council

Traffic Schemes Officer

Oxfordshire County Council
£22,021 - £29,636 per annum
An exciting opportunity has arisen to play a central role with the Traffic Team in the maintenance of the highway network... Kidlington, Oxfordshire
Recuriter: Oxfordshire County Council

Traffic Engineer

Telford & Wrekin Council
£29,055 to £30,756
This is an exciting opportunity to join Telford & Wrekin Council’s Traffic Management Team! Telford, Shropshire
Recuriter: Telford & Wrekin Council

Assistant Engineer – Traffic Regulation

Telford & Wrekin Council
£23,866 to £25,463
This is an exciting opportunity to join Telford & Wrekin Council’s Traffic Management Team. Telford, Shropshire
Recuriter: Telford & Wrekin Council

Environment Officer

Kirklees Metropolitan Council
£29,909 – £32,233 Grade 11 - £33,136 - £35,229
All Environment Officers lead, project manage and/or co-ordinate large environmental projects... Huddersfield, West Yorkshire
Recuriter: Kirklees Metropolitan Council

Highways Quantity Surveyor

Leicester City Council
£30,756 - £33,136 pro-rata per annum
Working in the Highways Maintenance Group, you will be responsible for the operational highway maintenance activities Leicester, Leicestershire
Recuriter: Leicester City Council

Highways Engineer/Inspector

Royal Borough of Greenwich
£22956 - £32637 per annum
Highways Engineer/Inspector - PermanentThere are plenty of reasons to take a closer look at Royal Greenwich.Royal Greenwich is undergoing a huge trans England, London, Woolwich
Recuriter: Royal Borough of Greenwich

Senior Project Engineer

Derbyshire County Council
Grade 13 £39,867 - £43,282 per annum
Derbyshire County Council is looking for an enthusiastic, enterprising and experienced laboratory manager Derbyshire
Recuriter: Derbyshire County Council

Engineer - Bridges

Cambridgeshire County Council
£32,825 - £35,401
We have a vacancy for a Structures Engineer working within the Bridge’s team! Cambridgeshire
Recuriter: Cambridgeshire County Council

Engineer

Cambridgeshire County Council
£32,825 - £35,401
You will be required to lead the delivery of a wide range of highway improvements and maintenance projects... Cambridgeshire
Recuriter: Cambridgeshire County Council