Drivers shun 'almost discriminatory' pay by phone parking

 

Seven out of 10 drivers are more likely to drive by than park somewhere they can only pay by phone, according to the AA.

An AA-Populus poll of more than 16,500 AA members found that paying for parking by cash remains the preferred option although nearly two thirds (64%) of drivers said it is often a challenge to find the right change.

”Local

Seven out of ten (70%) drivers said they are sceptical about using pay by phone systems as they often carry administration fees.

Jack Cousens, head of roads policy for the AA, said most drivers do not care how they pay but aspects of pay by phone systems make things difficult for people, including having to talk to automated systems.

He said: ‘Putting administration fees on parking, not yet accepting the new £1 coin, having to enter your registration number or failing to provide change are all stumbling blocks our struggling high streets cannot afford if they deter potential customers.

‘All providers should make it easier to pay for parking. Not everyone has a smartphone to pay via an app and not everyone is keen to talk to a robot to pay for an hour’s stay. For the elderly and low income drivers, pay by phone feels almost discriminatory.’

The AA said difficulty finding change may be due to machines that do not give change and also pointed to its recent research which found that more than one in five councils had not installed the necessary software to accept the new £1 coin.

When responding to that research many councils indicated that they intended to introduce pay-by-phone systems. However, 44% of drivers say that they would find this a problem as they mainly pay for things by cash.

 

Also see

Register now for full access


Register just once to get unrestricted, real-time coverage of the issues and challenges facing UK transport and highways engineers.

Full website content includes the latest news, exclusive commentary from leading industry figures and detailed topical analysis of the highways, transportation, environment and place-shaping sectors. Use the link below to register your details for full, free access.

Already a registered? Login

 
comments powered by Disqus
 
 
highways jobs

Lead Engineer [Development]

Knowsley Metropolitan Borough Council
£40,760 - £41,675 per annum
Looking for an exciting new opportunity? Join us in Knowsley’s Major Development Team! Knowsley (Metropolitan borough), Merseyside
Recuriter: Knowsley Metropolitan Borough Council

Principal Engineer [Development]

Knowsley Metropolitan Borough Council
£34,788 - £35,934 per annum
Looking for an exciting new opportunity? Join us in Knowsley’s Major Development Team! Knowsley (Metropolitan borough), Merseyside
Recuriter: Knowsley Metropolitan Borough Council

Director of Neighbourhoods

Havering London Borough Council
c.£138,000
As Director of Neighbourhoods, you will provide strategic leadership for a full range of regulatory and non-regulatory services Romford, London (Greater)
Recuriter: Havering London Borough Council

Director of Economic Development & Planning

Wiltshire Council
£99,856 - £110,084 per annum
In this role you will have a key role in growing the local economy Wiltshire
Recuriter: Wiltshire Council

Executive Officer

London Borough of Richmond upon Thames and London Borough of Wandsworth
£24,660 - £31,764
A new opportunity has arisen for an Executive Officer to join The Environment and Community Services Directorate Richmond upon Thames, London (Greater)
Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth

Director, Governance and Improvement

City of York Council
£87,623 to £97,149
We are looking for an exceptional individual to be appointed to the position of Director of Governance and Improvement. York, North Yorkshire
Recuriter: City of York Council

Chief Fire Officer

West Sussex County Council
Competitive Salary plus Financial Support for Recruitment and Retention
We are looking for an exceptional individual who can lead our Fire & Rescue Service Chichester, West Sussex
Recuriter: West Sussex County Council

Inspector / Senior Inspector

City of Bradford MDC
£21,166 - £31,371 pa
This is an opportunity to join the Highway Maintenance team who have responsibility for maintenance of around 2,000km of adopted road network. Bradford, West Yorkshire
Recuriter: City of Bradford MDC

Traffic Management Operative/Foreman

Balfour Beatty
Competitive
Are you a Traffic Management Operative/Foreman with Highspeed (12AB) Qualifications, looking for a new and exciting opportunity? If so read on..... Leatherhead, Surrey
Recuriter: Balfour Beatty

Senior Team Leader

Redbridge London Borough Council
£35,992 to £38,994 per annum inclusive
Looking for individuals with initiative, evidence of experience in managing a street cleansing service and motivating... Redbridge, London (Greater)
Recuriter: Redbridge London Borough Council

Road Safety Engineer

Cambridgeshire County Council
£21,589 - £31,371
We are looking for a candidate who can participate in developing and delivering technically sound highway engineering solutions. Cambridgeshire
Recuriter: Cambridgeshire County Council

Information Management Officer x 2 Jobs

Kirklees Metropolitan Council
£24,799 - £26,317
Looking for better and smarter ways to operate and you will play a key role working across a broad range of service... Kirklees, West Yorkshire
Recuriter: Kirklees Metropolitan Council

Graduate Engineer

Sandwell Metropolitan Borough Council
£24,313 - £28,785 per annum
This is an exciting new opportunity in the Highway Services team to play a pivotal role in creating a safe and... Sandwell, West Midlands
Recuriter: Sandwell Metropolitan Borough Council

School Crossing Patrol

Brent Council
£21,591 - £22,377 p.a. inc. pro rata.
Looking for someone that is friendly, has great communication skills and enjoys working with children. Wembley, London (Greater)
Recuriter: Brent Council

Engineer (Highway Design)

Darlington Borough Council
£31,371 - £33,799
Looking to employ an experienced person within the Highway Design team to meet the challenge of enabling development... Darlington, Durham
Recuriter: Darlington Borough Council

Project Manager – Major Maintenance and Infrastructure Projects 

Liverpool City Council
£42,683 - £47,491 
The successful candidate will ensure that effective procurement and delivery of highways maintenance and improvement. Liverpool, Merseyside
Recuriter: Liverpool City Council

Green Space Development Manager

Camden London Borough Council
£45,504 - £52,786
The successful candidate will join a dynamic, multi-disciplinary team and contribute to our commitment to deliver for... Camden, London (Greater)
Recuriter: Camden London Borough Council

Green Space Project Officer

Camden London Borough Council
£40,829 - £47,360
The successful candidate will join a dynamic, multi-disciplinary team and contribute to our commitment to deliver for the people of Camden, London (Greater)
Recuriter: Camden London Borough Council

Senior Principal Planning Officer - Fixed Term

Royal Borough of Greenwich
£39.774 - £42.684
Looking for key members of the team that will be instrumental in transforming the Borough and opportunities available for residents.  Greenwich, London (Greater)
Recuriter: Royal Borough of Greenwich

Career Grade Planner

Royal Borough of Greenwich
£27228 - £36711
In this role you will deal primarily with small-scale planning applications covering a wide range of planning issues. Greenwich, London (Greater)
Recuriter: Royal Borough of Greenwich