Disruption Messaging - data power to the public

 

More accurate public transport information will allow passengers to receive better information during travel disruptions, argues Johan Herrlin, CEO, Ito World.

Travel disruption is a well-publicised source of frustration for passengers and can be made worse by inaccurate, inconsistent, or out-dated information all of which can contribute to uncertainty on journey progression.

”Local

Equally frustrating for authorities and service operators is the current inefficiency of having to update many different systems – often manually – with the same information. It is easy to see how, especially in rapidly changing situations, inconsistent and untimely updates can occur.

These are the very reasons that we at Ito World has partnered with Transport for the North (TfN) to pioneer a ‘Disruption Messaging’ solution, which will transform these outdated processes, and dramatically improve the quality and speed of information reaching passengers during times of disruption.

The new tool is part of Phase Two of TfN’s £150m, Department for Transport funded, Integrated and Smart Travel (IST) programme. It will allow local authorities and service operators to enter travel disruption information once and seamlessly output consistent messages to customers across all their touchpoints including social media feeds, real-time displays and journey planners along with recommended alternative travel arrangements.

Ito World’s Transit Hub is the underlying platform for the new tool. The platform works by ingesting transit and related data in any format, for all modes and all operators in a city or region.

Datasets including transit schedules, real-time updates, disruptions, and fares are constantly processed to improve accuracy using advanced algorithms as well as expert interventions.

The data is remodelled to create an always up-to-date, accurate model of the entire transit system providing a single-source of truth to power downstream systems such as journey planners.

The ‘Disruption Messaging’ tool will be an innovative add-on, enabling authorities and transport operators to input specific information about current and future disruptions in their region or on their network.

These disruptions could be both pre-planned, such as roadworks, and unplanned, such as a road accident or flooding. Users of the tool will be able to specify what services or geographical area will be affected, enter recommended solutions and a precise time period for the disruption.

The data provided will then be distributed consistently through multiple channels via TfN’s ‘Open Data Hub’.

This open data will then also be available for third-party app developers to use, providing further opportunity for innovation.

Ito World's strategy is to deliver data that is as close to the real-life experience of the traveller as possible, and the Disruption Messaging add-on is key to this.

We argue that consistent, accurate data is integral to building the trust that members of the public have in the public transport network and enabling them to make smart travel decisions – all of which is essential for a true Mobility as a Service (MaaS) world of the future.

The new tool is initially being trialled by the 19 local authorities within the TfN region, including the likes of Transport for Greater Manchester (TfGM), South Yorkshire Public Transport Executive (SYPTE), West Yorkshire Combined Authority (WYCA), Nexus and MerseyTravel.

The tool will also be available nationally to other local authorities and transport operators following its launch in early 2020.

Register now for full access


Register just once to get unrestricted, real-time coverage of the issues and challenges facing UK transport and highways engineers.

Full website content includes the latest news, exclusive commentary from leading industry figures and detailed topical analysis of the highways, transportation, environment and place-shaping sectors. Use the link below to register your details for full, free access.

Already a registered? Login

 
comments powered by Disqus
 
 
highways jobs

(Senior) Environmental Health Officer/Enforcement Officer

Brent Council
£35,724 - £41,706 p.a. inc.
We are looking for Environmental Health Officers; EHRB registered and has current experience in food safety and health & safety enforcement. Brent, London (Greater)
Recuriter: Brent Council

Road worker/Ground worker

City of York Council
£10.30 per hour
Have you successfully worked as part of a team? York, North Yorkshire
Recuriter: City of York Council

HGV Relief Driver

North West Leicestershire District Council
Salary Band D, £21,589- £24,799 per year (pro rata to period of contract)
We are looking to recruit temporary HGV Relief Drivers with occasional loading duties to join NWLDC’s busy Waste Services Team. Coalville, Leicestershire
Recuriter: North West Leicestershire District Council

Waste Services Worker (Loader)

North West Leicestershire District Council
Band B, £18,795 - £19,171 per year (pro rata to the length of contract)
We are looking for Waste Operations Loaders to join our Waste Services Team to undertake waste collection and other related duties. Coalville, Leicestershire
Recuriter: North West Leicestershire District Council

Chargehand/Ganger

City of York Council
£11.09 per hour
Do you have experience of excavation, reinstatement and footway maintenance schemes? York, North Yorkshire
Recuriter: City of York Council

Sustainability & Resilience Manager (maternity cover)

Essex County Council
£51510.0 - £58752 per annum
This fixed-term contract will begin in August 2020 and is expected to last until October 2021 Interviews scheduled to be held Wednesday 10th June 2020 England, Essex, Chelmsford
Recuriter: Essex County Council

Civil Service Deputy Director Roles

GOV.UK
£70,000 - £117,800 & excellent rewards
We’re looking for significant experience of engaging at C-Suite and Board levels, excellent partnership-building and... England
Recuriter: GOV.UK

Engineer (Highways Scheme Design)

Medway Council
£31,888 - £37,646 per annum
The post-holder will be required to have highway engineering expertise in order to contribute to efficient and effective provision of... Medway City Estate, Rochester
Recuriter: Medway Council

Principal Flood Risk Officer

Lancashire County Council
£42,683-£46,566
We have an exciting opportunity for a Principal Floor Risk Officer Lancashire
Recuriter: Lancashire County Council

Resources and Waste Commercial and Contracts Manager

Northumberland County Council
£47,107 - £50,394
We are looking for a strategic, innovative and performance-focused leader to join us as Resources and Waste; Commercial and Contracts Manager. County Hall, Morpeth, Northumberland
Recuriter: Northumberland County Council

SEN Travel Assessment Co-ordination Officer

London Borough of Bexley
£35,529 - £41,796
We are currently seeking an experienced officer administrator who will enjoy working as team and under their own initiative, with duties including... Bexleyheath, London (Greater)
Recuriter: London Borough of Bexley

Principal Planning Liaison Officer X3

Somerset County Council
£33,799 to £37,849 per annum
We have a number of fantastic opportunities in Somerset at various levels Taunton, Somerset
Recuriter: Somerset County Council

Principal Estate Roads Engineer

Somerset County Council
£33,799 to £37,849 per annum
We have a number of fantastic opportunities in Somerset at various levels Taunton, Somerset
Recuriter: Somerset County Council

Principal Travel Plan Officer

Somerset County Council
£33,799 to £37,849 per annum
We have a number of fantastic opportunities in Somerset at various levels Taunton, Somerset
Recuriter: Somerset County Council

Assistant Estate Roads Engineer x2

Somerset County Council
£25,295 to £28,785 per annum
We have 2 exciting opportunities for enthusiastic and committed individuals to join our Highways Development Management Team Taunton, Somerset
Recuriter: Somerset County Council

Design Services Manager

Lincolnshire County Council
£50,430 - £55,503
We are a team of mixed experience and skills, proud to serve the people of Lincolnshire and have fun whilst doing so! Lincolnshire
Recuriter: Lincolnshire County Council

Transport Planning Officer

North Yorkshire County Council
£29,636 to £32,029
We are looking for a Transport Planning Officer to join our Highways and Transportation service. Northallerton, North Yorkshire
Recuriter: North Yorkshire County Council

Transforming Cities Fund - Project Delivery Manager

North Yorkshire County Council
£48,000 to £55,840
We are looking to appoint to the pivotal position of TCF Project Delivery Manager on a 3 year fixed-term contract, to... Northallerton, North Yorkshire
Recuriter: North Yorkshire County Council

Engineer (Drainage)

Medway Council
£31,888 - £37,646 per annum
The post holder will be expected to work closely with our term maintenance contractor to successfully complete schemes. Medway City Estate, Rochester
Recuriter: Medway Council

Senior Street Lighting Engineer

London Borough of Richmond upon Thames and London Borough of Wandsworth
£35,246 - £45,704 depending on skills, knowledge and experience
Are you looking for working arrangements that enhance your work-life balance? London (Greater)
Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth