Balfour Beatty Living Places (BBLP) commissioned a major piece of research into highways tenders and buyer choice because, as the company’s managing director, Amanda Fisher, says: ‘To ensure we are the correct partner for local authorities, it is important for highways service providers to understand the key priorities and drivers for their success when winning work.’
The research was conducted by examining the process by which contracts for local authority highways maintenance are procured and subsequently managed.
The aim of the research was to identify ways that contracting and contract management could be improved, so as to improve the results for the client, contractor and stakeholders.
The research demonstrates the need to better understand issues facing clients and the benefits of shifting to contracts focused on outcomes, not price; engagement not communication; from data capture to intelligent information; asset management to whole life-cycle infrastructure.
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