Public service organizations must provide effective, accessible services to address both the needs of their citizens and government legislation. This comes at a time of increasing expectations from citizens, reduced spending and the need to become more efficient.
At Vertex, we help local authorities and government agencies create improved outcomes for the people they serve, through efficient and cost-effective delivery.
Greater efficiencies and increased satisfaction for your citizens
Vertex can be your proven and trusted partner that helps you achieve greater efficiencies while improving the quality of customer interactions through customer management outsourcing. We have the tools and the culture to respond to public service needs through:
- Multi-channel service delivery
- Expertise in delivering shared services
- Advanced analytics and insight
- Employing lean process techniques for maximum cost effectiveness and efficiency
- Delivering improved performance management.
Transforming Services for Local Government
Click on the link below to view Alastair Gilchrist’s Vertex experience at Westminster City Council. We transformed the Parking service within Westminster as part of our Partnership contract.
VIDEO
For further information click here to read the WCC Parking Case Study.
PDF CASE STUDY
Innovation in Local Government
Vertex is an innovative, flexible partner in Local Government, delivering partnership-led contracts with organisations such as Westminster City Council and Thurrock Council. Our existing contracts in this area provide us with the ability to offer clients economies of scale that are simply not possible for individual councils.
We also provide smaller, tailored solutions to specific problems encountered by local authorities. Our most recent solution is a pilot study at Hertfordshire County Council. The project, First Contact, provides a ‘no wrong door’ approach to Adult Social Care contact management, with Vertex providing the contact point for all customers, working with Third Sector and private sector organisations who provide the service delivery.
To see more details on this exciting project, click here.
PDF CASE STUDY
If you wish to find out more about how Vertex could help you, please contact:
Both of us will be at the SOLACE Summit in Edinburgh from 11th – 13th October. If you’re coming along, we would be happy to talk over a coffee.
Yours,
John Holmes
Head of Local Government
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