Target allegations spark probe

01 November 2006
 
Edinburgh City Council  has launched an investigation into claims the city’s parking attendants are under ‘intense’ pressure to meet rigid ticket targets.
Jake Dacoscos, a former parking supervisor, said the company under contract to enforce parking regulations, Central Parking System (CPS), told every attendant to ticket between 10 and 12 cars a day, and threatened them with a poor performance review if they failed to meet their targets. In addition, parking enforcers were told to deny the existence of targets to the public, and targets had been set for individual areas and streets, according to the claims, published in the Edinburgh Evening News.
Ricky Henderson, the council’s executive member for transport, said it was ‘absolutely not’ council policy to have individual staff targets for issuing parking tickets. ‘That applies to the existing contract and the new one,’ he added, in reference to the contract awarded to National Car Parks, which replaces CPS from December. ‘An investigation is under way and every CPS employee will be interviewed to find out more about how their performance is managed and if this is consistent across all staff,’ he said.
The council said the CPS auditor was new to the job so he would have no ties with the Edinburgh office. He would check compliance with financial and operational procedures. The British Parking Association’s model parking contract, designed for local authorities to create greater transparency and increase confidence in the on-street parking industry, discourages financial targeting of contractors, ‘particularly based on ticket issue numbers and incentives or bonus schemes for staff which are also based on ticket numbers’.

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