Public get more satisfaction with services

30 May 2007
 
Public satisfaction with council waste services has increased, despite an overall decline in contentment with the way local authorities run services, new figures show.
The 2006-2007 best value user satisfaction survey, collated by the Department for Communities and Local Government, reveal that UK residents are happy with their local waste disposal and recycling facilities, and the cleanliness of the area they live in.
Waste recycling has improved by two percentage points since 2003-2004 to 70%, while satisfaction with waste-disposal services has increased by four percentage points to 79% from the last survey. Some 68% of people are happy with the cleanliness standard in their area – up eight percentage points since 2003-2004. However, public satisfaction with household waste-collection services has dropped five percentage points to 79% since the last survey round. London boroughs saw the most significant increase in satisfaction with environment and waste, although in absolute terms, London residents remained the least happy with waste services.
The survey also concludes that just 54% of the population are satisfied with the overall service provided – a decline of one percentage point since 2003-2004.
Local government minister, Phil Woolas, said the results supported the case for councils to make use of new devolutionary powers to ‘better engage their communities, meet ambitions and improve public satisfaction’.

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