City ups quality controls with bus standardisation plan

 
Glasgow City Council is looking to set up a bus quality partnership to standardise vehicle condition and service in the area.

The council will be committing to maintain existing bus-priority measures and introduce new ones but, in turn, bus operators must sign up to provide minimum levels of service. Operators refusing to meet those conditions will not be allowed to operate in the area covered by the scheme.

This area is yet to be defined, but will include the city’s key bus routes. Bus-priority measures installed by the council up to 10 years ago can be included in the agreement, but those more than five years old would have to be accepted by operators.

Facilities less than five years old can be included within the Quality Partnership Scheme as a matter of right. These existing and ongoing measures include the provision of bus lanes and gates, real-time displays at stops, and CCTV at stops for security and at busy junctions to keep traffic moving.

Possible future measures include the council providing real-time bus information via the Internet, text messages and travel line, together with decriminalised enforcement of bus lane violations.

A long list of the areas where operators would be expected to meet certain standards include emissions, punctuality, promotion of services, and customer satisfaction. All aspects of the proposed partnership will now go out to consultation, and the earliest it is likely to be implemented is November 2009.

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