Appease motorists, delegates are told

 
Giving road-users what they want is critical to improving satisfaction, despite budget cuts of around 10%, according to TfL board member, Stephen Norris.

Mr Norris, adviser to Conservative leader, David Cameron, and a former transport minister, told the annual National Highways and Transport Network conference in London that project budgets were an easy target.

He said: ‘Transport departments will be one of the hardest hit. Next year is going to be tough. We’re looking at a 10-15% reduction. If you’re planning for anything better, forget it.’

His advice to drive up customer satisfaction was to communicate with the public, use rapid response teams and drive innovation to deliver value for money.

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